My Order Arrived Damaged

We’re sorry your item arrived damaged. Although we carefully package every order, damage can occasionally occur during transit.

If your item arrives damaged, please email us at support@mygreatcanvas.com and include the following photos:

✅ Photos showing the actual damage to the product
✅ Photos of all six sides of the shipping box/package
✅ A clear photo of the shipping label showing the tracking number

These photos are required so we can document the shipping damage and file a claim with the carrier.

You do not need to return the damaged item. Once we receive the required photos and verify the damage, we will produce and ship a replacement at no additional cost as soon as possible.

Our goal is to make the process as easy as possible and ensure you receive your order in perfect condition.